Frequently Asked Questions
Where are you located?
32 Glendale Ave, Lower Sackville. We are right next to Metro Self-Storage
What are your hours?
Mon to Wed 10-5
Thurs to Sat 10-6
Closed on Sunday
Are you all volunteers?
The majority of what happens here is donated time from our incredible volunteers. We have a few Hospice Halifax employees to ensure consistent coverage. Here is more information on how to volunteer with us.
Where do you get your clothes?
We get our clothes from our community members and supporters of Hospice Halifax. We do not purchase in bulk.
What can I donate?
We accept clothing only and new or gently worn shoes and boots. We accept accessories such as jewelry, hats, scarves, ties, belts and purses. Please read our Donation Information for more details.
What days can I donate?
We take donations on Wednesdays during our opening hours 10-5. You don’t need an appointment.
Where do I donate?
We have a designated area at the back of the building. You can drive around our shop and you will see a white container and a yellow guardrail. There you will see a white door and you just ring the doorbell and a volunteer or staff member will help you.
How Does Curbside Pickup Work?
We offer free curbside pickup during regular business hours or will hold or order until your next visit for up to two weeks.
Where Do You Ship To?
We ship to all locations in Canada. We are not currently offering shipping to any other countries.
What's the Shipping Process?
If you have chosen your item(s) to be shipped, you will receive an email notification stating the day that it was shipped which will be within two business days of your placed order.
Do You Accept Returns?
We are unable to accept returns, exchanges, replacements or offer refunds. All of our items are given to us from donors who trust that our Tax Receipt Policies will be upheld. If you wish, you are able to return any items to us for resale under your name.
Which Methods of Payment Do You Accept?
In store, we accept all methods of payment except American Express. You can also pay in store by The Compassionate Closet gift cards. For our online shop, we only accept credit cards.
Do You Charge Tax?
Our online store doesn’t charge you tax or shipping. You pay the price you see!