We strive to provide exceptional customer service and uphold our commitment to transparency. However, due to the nature of our business and our Tax Receipt Policies, we are unable to accept returns, exchanges, replacements, or offer refunds for any items purchased from us. We kindly ask our customers to carefully consider their purchase decisions before completing a transaction.
What Customers Are Required to Do:
Customers are required to thoroughly review the product description, specifications, and any other relevant information provided on our website or in-store before making a purchase. It is essential to ensure that the item meets their specific requirements and expectations. By proceeding with a purchase, customers acknowledge that they have read and understood our refund policy.
Under What Circumstances We Offer Returns and Refunds:
As mentioned above, we regret to inform you that we cannot offer returns, exchanges, or refunds under any circumstances. We rely on the generous donations from individuals who trust that their contributions will support our cause. To honour this trust, we must adhere to our policy and ensure that the funds generated from the sale of items go towards furthering our mission.
Timeframe for Accepting Returns:
While we are unable to accept returns, we appreciate the thoughtfulness of our customers who wish to contribute back to our organization. If you choose to return any items purchased from us, we kindly request that you do so within 30 days from the date of purchase. This timeframe allows us to efficiently process the items for resale and maximize their value for our cause.
When Customers Can Expect a Refund:
As per our policy, refunds are not provided for returned items. Instead, we encourage customers to consider allowing us to resell the items under their name. This way, we can continue to generate funds that will support our charitable initiatives. We greatly appreciate your understanding and cooperation in this matter.
If you have any further questions or concerns regarding our refund policy, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary clarification.